Frequently Asked Questions (FAQ)

Here are some of the more popular questions that we are asked:

Can I pay by credit card?

Not at this time. We are a small non-profit, and credit card merchant fees are too high for us to absorb. We can, however, accept payment through Zelle.

Can I set up Auto-Payment?

Not at this time. See above.

How do I contact customer service?

Please call the company phone number and leave a message : 831-728-3850. Someone will return your call promptly.

What do I do if I discover a water main break?

Call the company number 831-728-3850 and report this on the emergency extension “0" -- this extension is for emergencies, NOT for regular customer service.